Privacy Policy

DLearners adheres to ethical standards in gathering, using, and safeguarding any information you provide. Blink Foundation (operating under the brand name DLearners) is a leading education company focusing on enabling different learners, incorporated in India, for imparting learning. This privacy policy governs your use of the application ‘DLearners’/ ‘DLearners-Parent’ (‘Application’), www.dlearners.in, www.dlearners.com www.dlearners.org (‘Website’) and the other associated applications, products, websites and services managed by the Company. Please read this privacy policy (‘Policy’) carefully before using the Application, Website, our services and products, along with the Terms of Service(‘Terms’) provided on the Application and the Website. Your use of the website, application, or services in connection with the application, website or products (‘Services’), or registrations with us through any modes shall signify your acceptance of this Policy and your agreement to be legally bound by the same.

User Provided Information

The Application/Website/Services/products obtains the information you provide when you download and register for the Application or Services or products. When you register with us, you generally provide (a) your name, age, email address, location, phone number, password and your ward’s educational details like the school & class details ; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you avail our services, including your address and location; (d) information you enter into our system when using the Application/Services/products, such as while asking doubts, participating in discussions and taking tests. The said information collected from the users could be categorized as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as ‘Information’ in this Policy. We may use the Information to contact you from time to time, to provide you with the services, important information, required notices and marketing promotions. We will not differentiate between who is using the device to access the Application, Website or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Application/Website/Services/products and enable your information to be captured accurately on the Application/Website/Services/products, it is essential that you have logged in using your own credentials.

Automatically Collected Information

In addition, the Application/Products/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services/Products. As is true of most mobile applications, we also collect other relevant information as per the permissions that you provide. We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose.
Use of your Personal Information

We use the collected Information to analyze trends, to conduct research, to administer the Application/Services and Products, to learn about each user’s learning patterns and movements around the Application/Services and Products and to gather demographic information and usage behavior about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to external service providers to help us improve the Application, products and our Services. We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behavior patterns combined with personal information to provide you with personalized content, and better your learning objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us better your experience or reach out to you with more value-added applications, products, information and services. However, these third-party companies do not have any independent right to share this information. We do not sell, trade or rent your Information to any third o.. DLearners will occasionally send email notices or contact you to communicate about our services, products and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information:

• as required by law, such as to comply with a subpoena, or similar legal process;
• to enforce applicable Terms of usage, including investigation of potential violations thereof;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
• with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Policy;
• to protect against imminent harm to the rights, property or safety of the Application/Website/ Blink Foundation or its users or the public as required or permitted by law;
• with third party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioral analysis;
• Any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor’s legal guardian. Such consent is deemed to be provided by your registration with us.

Cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Alerts

We may alert you by email or phone (through sms/call) to inform you about new service offerings or other information which we feel might be useful for you.
Security

Blink Foundation takes data security very seriously. Blink Foundation takes commercially reasonable technical, physical, and administrative security measures designed to protect the Personal Information submitted to us, both during transmission and upon receipt, and at rest. Such measures vary depending on the sensitivity of the information at issue. Measures taken to protect your data include the following:

• We periodically review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We continually develop and implement features to keep your personal information safe – for example, all traffic to and from our application is over secure, encrypted protocols (SSL/TLS).
• We ensure passwords are stored securely using encryption.
• Administrators are knowledgeable of security practices and harden the infrastructure with necessary patches.
• Our technical infrastructure is designed to prevent unauthorized access to protected information at multiple points in every transaction.

Please note that no method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, while we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security.

How Long Do We Retain User Data?

Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.

Log information

When you access our Website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications

When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Changes to this Statement

As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

We believe that, every user of our Application/Services/products/Website must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/products/Website. By registering with us , you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.

Account Deletion

You can request deletion of your account and personal information by emailing us at: support@dlearners.in

We will respond to your request within one month of receiving it, or after receiving any additional information we may need to process your request.

Alternatives to Account Deletion:
Account Suspension: Suspend your account to restrict playing. Contact support@dlearners.in for suspension.

Temporary Deactivation:
Deactivate your account to prevent login but allow reactivation with all your data intact. Use support@dlearners.in for deactivation.

Data Deletion Process:
We take data deletion seriously and follow a secure process to ensure your information is completely removed from our servers.

In some cases, anonymized data may be retained for legal or research purposes.

There may be a slight delay between your deletion request and the removal of all data copies from our systems due to backups and security protocols.

Account Restoration:
You can request to restore your account within six (6) months of deletion by contacting support@dlearners.in.

Remember:
Permanent account deletion means you will lose access to the platform and all your associated data..

Contact Information

Our Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. You may contact us at:

Grievance Officer: Mr Arun Fernandez
Address: 2/17, First Street, Tank Bund Road, Nungambakkam, Chennai 600034.
Reach out to us on 7299125465/ 9791411138, in case of any queries.